ICEGOLD: World's Purest Glass Design Highlights Every Drink

Created by GAIWAN

Highly transparent minimalist glass design highlights your beverage by becoming virtually invisible.

Latest Updates from Our Project:

Testimonials
about 2 months ago – Mon, Oct 01, 2018 at 06:10:59 PM

Now it is your time to shine:
This update contains nothing more than your kind words (sorted by time).

Service Survey

"They look great and are working great. Thanks."
- Stuart P. from United Kingdom

"They are beautiful. Wish I could afford more. Thank you for crafting such a great product!"
- Fei-Ling T. from Canada

"Liked the glass when i used it but it did break easy"
- Henry K. from United States of America

"I would rather like you to decide the replacement of 1 glass after having seen my 2 pictures. The way you've handled this whole project is a true example of how anyone should do it. So I trust your decision for 100 %. Thanks for letting me a member of your project."
- Sjoerd G. from Netherlands

"Love the glasses. Thank you!"
- Christian G. from United States of America

"the glasses are beautiful"
- Stanlee L. from United States of America

"Everything was great...one of my better Kickstarter experiences...and the glasses are great. I use them every day"
- Shane D. from Ireland

"really pleased with the 330-T in particular, keeps cold drinks cold for quite a while, which is nice in the current UK heatwave! They also look really nice too :)"
- James E. from United Kingdom

"These glasses look amazing can't wait to use them! "
- Adam G. from Canada

"The glasses are fantastic, great job!! However, I'm not pleased with the extra duties I had to pay. With the extra charge it makes the glasses too expensive, so as much as I'd love to order more, I probably won't due to the total cost..."
- Pascal R. from Canada

"I wish the glasses were larger. They just don't hold enough iced tea. Have to constantly refill. 24-30 ounces would be ideal."
- David F. from United States of America

"Already ordered the Team Glasdesign through Amazon"
- Maximilian H. from Germany

"Beautiful product! I love the design aesthetics and simplicity. Thank you!"
- Jonathon O. from United States of America

"I loved the glasses I'm giving my GF her glasses today and I'm sure that she would love them too!"
- Bader H. from Saudi Arabia

"Like the product very much! Thank you!"
- Alexander J. from Austria

"I love your product! I am so happy to have heard about this line and am looking forward to your success!"
- Natalie S. from United States of America

"Great tea glasses, I love to use them!"
- Birgit J. from Germany

"Will you have any future Kickstarter projects? I love the thicker lip on the glasses they are so easy to drink from. Thanks"
- Kari S. from United States of America"

"Is there any plans on offering a taller single wall glass? I would love that as well!"
- Britt M. from United States of America

"I would maybe buy more once my original order arrives"
- Tatu S. from Finland

"Satisfied with product, hope to see more in the future"
- Leon C. from United States of America

"The glasses are very beautiful and are everything I expected."
- Karen S. from United States of America

"These glasses are wonderful. I haven't used them yet, I'm washing them first, but they are solid, they are beautiful and simple, and feel so good in my hand. They are as promised, and I'm totally delighted with them."
- Connie D. from Canada

"I love the look and feel of the glasses. Fantastic, very pleased!!!!"
- Richard D. Rossin from United States of America

"I love the four I have but really anticipate gold t set"
- Randolph S. from United States of America

"You are awesome"
- Marius V. from Lithuania

"I would like a smaller version of 330 perhaps 1/3 smaller to use as a cocktail glass. Cheers."
- Darren R. from Canada

"well done"
- John K. from United Kingdom

"These are fantastic. I hope they last through the kids" teenage years... but I might just keep them away from them. Thanks!"
- Shyam R. from Canada

"Thanks for the great products!"
- Ryan G. from United States of America

"Ich war überrascht wie warm die Gläser doch noch werden, aber das ist wirklich das kleinste was zum etwas negatien zählt. Sonst danke für die erstklassige Arbeit! Tolle Gläser! Danke an jeden, der an Design und Ausführung mitgearbeitet hat."
- Clarissa M. from Germany

"Thank you for the excellent glasses."
- Jarmo Honkanen from Finland

"on the last page i indicated 5 for ICEGOLD330-T because i need to replace the broken one and i would like to buy 4 more. i plan to replace the broken glass even if you decide the damage from the ice was outside of expected use and wont replaced. i had previously added icecubes to the other 3 glasses the same way and not had any issues.. im now holding the glass on an angle and letting the ice slide down the side .. other then that issue the glasses are amazing and meet any expectation i might have had i will just need to treat the ICEGOLD330-T more delicately then i expected. thank you"
- Kelvin M. from Canada

"The glasses are fantastic, and better than expected - I want to replace all my everyday glasses with them!"
- Dan G. from United States of America

"Thank you, we love them."
- Patrick B. from Canada

"The ICEGOLD330 glass gets a lot of condensation when a cold drink is placed into it. I know this is normal with cold drinks in a non-insulated cup, but it tends to make the cup pretty slippery. Is there anything we can do to reduce that slipperiness?"
- Chu H. from United States of America

"How about an individual cocktail shaker - with interchangeable glasses"
- Jane C. from United Kingdom

"German Amazon does not ship your products to Finland for some reason. That's something to fix."
- Aleksi K. from Finland

"I'm happy with those glasses that had no issues and i use them every day."
- Joachim S. from Germany Finally

"This Kickstarter, from campaign to fulfillment, was a fantastic experience--even for someone who has backed more than 300 funded campaigns such as myself. The campaign's portrayal of the final products were accurate; the number and frequency of updates were appropriate; the content in each update was significant, professional, and interesting; all communications with backers (via private messaging or comments) were handled well; almost all products arrived without damage and without customs taxes (as promised); and the products themselves are undeniably of the highest quality.
I understand that there were multiple difficulties with delivery in North America, and Canada specifically (I am a Canadian backer). However, these difficulties were clearly communicated to backers, and I am satisfied with Pawel's continued attempts to rectify the situation. I also believe that the portions of reward fulfillment Gaiwan had more control over (such as manufacturing of the glasses in a timely fashion) occurred without delay.
All guarantees made during the campaign (such as no customs taxes) were upheld, and each and every backer that experienced unexpected problems were assisted until adequate resolutions were reached. Pawel has also taken several steps to encourage anyone with any concerns to contact him, such as Kickstarter updates and this post-campaign survey (which is more in-depth than 95% of similar surveys I have received in the past). He has also openly shared all known issues with all backers, and acknowledged the imperfections that are beyond his control. It is impossible to avoid problems that spring up during the course of a project; what matters is how those problems are resolved. On this matter, I feel nothing but total satisfaction towards ICEGOLD.
The glasses themselves are exactly as described during the campaign. As someone with perfect colour vision, I can confirm that these are indeed the world's clearest glasses: there is no colour change looking at the drink through the glass as opposed to through the top (where there is no glass). The thickness of the glass feels sturdy and luxurious, without being inconvenient. ICEGOLD glasses have enhanced my beverage experience in a way that no other glasses nor cups ever have - and please understand that this is quite a compliment, as I am a professional bartender.
At the campaign's conclusion, I can look back and know that Pawel did everything in his power to deliver the best possible experience to his backers. I would happily back future Kickstarters of Gaiwan, and look forward to ordering more of ICEGOLD and of future Gaiawn products as well."

- Katherine S. from Canada

Public Comments

"Having contributed to so many Kickstarter projects it's easy to become jaded or disappointed, but I have to say that ICEGOLD is one of, if not THE BEST project I've backed. The glass quality, functionality, and design aesthetic all surpass my expectations. They are truly a delight to use. I've purchased additional glasses via Amazon and will probably get even more. Many thanks to Pavel and the entire Gaiwan team!"- Matthew (Superbacker)

"Ordered some more glasses on touch of modern! Really love these and looking to make them my primary sets"
- Justin Perkins (Superbacker)

"I'd just like to say how pleased I am with the 330-T in particular - really nice piece of glassware, definitely plan on buying more now they're generally available :)"
- James Eyre

"I love my four and wish it had money to buy more."
- Lisa Timberlake (Superbacker)

"Canadian here (Ontario). Just got my glasses (2 pairs of double wall). No additional taxes or duty. The glasses are really nice. Looking forward to using them for a nice cold glass of beer."
- Hai Ho

"I filled out the survey but I think that I underestimated how many I would like. Three of each would be a better option. Thanks"
- Kari

"In a word... Beautiful."
- Darren Rothwell

"Vancouver, BC, backer. Happy to report that Canada Post dropped off my glasses earlier this afternoon. They look great! Can hardly wait to use them. :-)"
- Sean H

"in Finland: I got glasses today by DHL just as the tracking information has estimated. Nice looking glasses. Thank you!"
- Jarmo Honkanen

"Although the Royal Mail tracking number didn't work, mine arrived today in perfect condition. They look & feel fantastic. Thanks!"
- Sam Gaw

"Mine arrived in Ireland today also via Amazon... Really nice!!"
- Shane Doyle

"Germany - arrived today. Awesome product. No tracking:)"
- Florian Droste

"Recieved mine today! Really great glasses without any production problems (dimples on the bottom of double walled glasses are absolutely standard - you can’t produce those without them). Thanks for a successful campaign with a beautiful product. Tea does taste better from a great cup 👍🏻"
- AtLas

"Received my glasses today. Never got any tracking code, they just arrived at my post office. You might want to check why tracking codes aren't sent out. Anyway, the glasses look great. Looking forward to using them!"
- Stefan

"Received my 4 glasses today in Germany. Beautiful, no scratches or something. The "dimples" in the bottom of the thermo-glasses are no problem, since for my understanding they are production specific (how would you have air between the walls without any access?) Great product, all the best for the future!"
- Benjamin Böhme (Superbacker)

"Love them so far. Looking forward to a larger capacity model... side effect of American Portion Distortion."- Dave

"Received both regular and double walled glasses in the states. They are outstanding! I look forward to ordering more once you catch up with shipments. For those waiting, you won't be disappointed. Great Job Gaiwan."
- Dave Hoyle

"I recently received mine in UT, USA- they are beautiful glasses! 4 solid glasses were cracked upon arrival (2 individual boxes that I hope to find a replacement for) but the others I received and the ten 330-T glasses are in great shape and just what I hoped they would be! All other glasses in my home will now be up for donation! I hope to be able to purchase more of each within the US in the future!"
- Olaf (Superbacker)

"Received both regular and double walled glasses. They are beautiful. Great job Pawel and team.
Now I wonder when I can order more?
Dziekuje,
Piotr"

- Peter Habura

"Received the glasses. They are beautiful. Nicely done."
- SD

"Really nice product"
- Mark DiMuzio

"Got them- very pretty!"
- Tracey Taylor

"Received mine today. Absolutely gorgeous!"
- Aries J. Galindo (Superbacker)

"Got mine today, absolutely love them so far! Will most likely be getting more. Thank you for the updates and the high quality product!"
- Jordan Provinsal

Survey, Service, Ordering More
2 months ago – Mon, Sep 17, 2018 at 11:23:46 PM

Dear Backers,

Thank you very much for participating in the survey and helping me understand your perspective better.

Survey And Service

By now, all of the backers without exception should have received their rewards. Some of the backers from Canada have reported in the survey, that they still have not received anything. However, by now they too should have received the rewards. Please let me know if this is still not the case.

6 backers have received a broken glass. I will contact you one by one during this week providing a replacement option.

10 backers have reported minor quality issues. Thank you very much for the uploaded pictures. I will also individually contact you during this week and provide a suitable option.

8 of 46 backers from Canada have reported having paid additional taxes. I will also contact you and suggest a compensation. By the way, the fulfillment company did not take the responsibility for this fault. Instead, they blamed it on Ascendia, the company which was responsible for the delivery in Canada.

Supply For Canada And The United States

As already mentioned, we have had a lot of issues with the fulfillment company in the United States. Although they received the freight a few weeks earlier than our warehouse in Hamburg, they completed the fulfillment later than we did and their total was 1.5 times higher than the original estimate. The whole communication was like I have to pay for their faults and this is taken for granted.

To be fair, the fulfillment they did was all right, as all rewards reached their destination, and by far the most of the rewards arrived without any damages.

However, I could not accept the higher cost just like that. They decided to use the stock which was primarily reserved for service replacements as a collateral. Finally, we reached an agreement and I paid 1.2 times higher amount than estimated. After that, the remaining stock has been shipped to Amazon.com, and the collaboration with the fulfillment company has been finished.

To ensure that every service case gets a replacement, I reserved a certain quantity in Amazon.com warehouse.

Since the stock in Amazon.com is limited, and your demand according to the survey might be higher, I partnered with touchofmodern.com to give you access to the second production run, which we have already initiated. If you can wait a few weeks longer and want to save money, please order on touchofmodern.com. This way you will also help me in financing the second production run.

Click on the image below to see the options available for your region:

 

Supply For Europe And Worldwide

Since our products are offered on Amazon Europe, Germany, United Kingdom, France, Italy, and Spain may order directly from Amazon. Here I invite you to also discover the variety and abundance of GAIWAN loose leaf tea using a discount code for your first purchase. Note, that you may also combine tea with PURE550S tea infuser with stainless steel strainer getting an additional discount.

Click on the image below to see the options available for your country. Note, that Amazon Euopre supplies more European countries than I have listed.

 

Testimonials

Thank you for your wonderful testimonials. I am very happy that so many of you are satisfied with the product and with the whole experience. Actually, testimonials were neither planned nor expected in this step, so I am especially pleased and honored that you have taken the initiative and used the field "Anything more you would like to tell?" in the survey to write your testimonials.

There are over 40 testimonials I originally planned to publish here in this update. However, I decided to give your words a spotlight of an extra update. As a preview and as a special thank, here is by far the longest testimonial:

"This Kickstarter, from campaign to fulfillment, was a fantastic experience--even for someone who has backed more than 300 funded campaigns such as myself. The campaign's portrayal of the final products were accurate; the number and frequency of updates were appropriate; the content in each update was significant, professional, and interesting; all communications with backers (via private messaging or comments) were handled well; almost all products arrived without damage and without customs taxes (as promised); and the products themselves are undeniably of the highest quality.

I understand that there were multiple difficulties with delivery in North America, and Canada specifically (I am a Canadian backer). However, these difficulties were clearly communicated to backers, and I am satisfied with Pawel's continued attempts to rectify the situation. I also believe that the portions of reward fulfillment Gaiwan had more control over (such as manufacturing of the glasses in a timely fashion) occurred without delay.

All guarantees made during the campaign (such as no customs taxes) were upheld, and each and every backer that experienced unexpected problems were assisted until adequate resolutions were reached. Pawel has also taken several steps to encourage anyone with any concerns to contact him, such as Kickstarter updates and this post-campaign survey (which is more in-depth than 95% of similar surveys I have received in the past). He has also openly shared all known issues with all backers, and acknowledged the imperfections that are beyond his control.

It is impossible to avoid problems that spring up during the course of a project; what matters is how those problems are resolved. On this matter, I feel nothing but total satisfaction towards ICEGOLD.

The glasses themselves are exactly as described during the campaign. As someone with perfect colour vision, I can confirm that these are indeed the world"s clearest glasses: there is no colour change looking at the drink through the glass as opposed to through the top (where there is no glass). The thickness of the glass feels sturdy and luxurious, without being inconvenient. ICEGOLD glasses have enhanced my beverage experience in a way that no other glasses nor cups ever have - and please understand that this is quite a compliment, as I am a professional bartender.

At the campaign's conclusion, I can look back and know that Pawel did everything in his power to deliver the best possible experience to his backers. I would happily back future Kickstarters of Gaiwan, and look forward to ordering more of ICEGOLD and of future Gaiawn products as well."

- Katherine S. from Canada

If you do not like me to publish your testimonial, please let me know in advance. Every testimonial will be published along with your country, your first name and the first letter of the family name.

Kickstarter has been a wonderful experience. It is not just about crowdfunding and new products bringing to life, it is also very much about the community.

Best regards
Pawel

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Fulfillment Report, Known Issues, Service
4 months ago – Mon, Jul 16, 2018 at 12:22:20 PM

Dear Backers,

The fulfillment has been virtually finished, and many of you have already received their rewards. Thank you very much for your participation in the comment section.

I have read every single comment. Thank you for all the positive comments and also for the complaints that will help me to improve the product in the future.

 

Fulfillment Report For US and Canada

As you know from the last update, I had to change the fulfillment company, which found out that they need an FDA certificate for my product but did not have one. Because of the delay, I have taken the next fulfiller which is FDA certified and quoted me just as much as the one before. There was nothing suspicious about the fulfiller I have chosen. However, it was already too late to change one more time when I started to see the problems coming.

I was first surprised to find out that they have not done anything to organize the fulfillment in advance. Although they had absolutely all the data for their first estimation (addresses, dimensions, weights, product combinations) and my payment for the shipping cost in advance, they started optimizing the dimensions of the shipping boxes and shopping for shipping rates only after having received the goods at their warehouse. This was the cause for another delay of two weeks.

After having sent only the US part they reported that the estimation was wrong and the shipping cost will be one and a half times higher than estimated.  The worst part was their attitude as they told me that they do not profit from the shipping cost, that is why it is fine to let me pay for all the extra cost.

Their shipping cost to Canada from the US was even higher than shipping via DHL overseas directly from Germany! I was the one who then decided to stop Canada shipping and give them a chance to find a cheaper solution. Then the owner of the company started blaming others and even me who had insisted on fulfillment on time and on budget for the delay with Canada fulfillment. I gave them the last deadline and was actually ready to ship rewards from Germany to Canada. Finally, they have reported that the rewards to backers from Canada were picked up on last Wednesday.

Everyone should have the chance to learn and to improve. I am really surprised that they could stay in business for eleven years at least while providing this kind of service quality. However, I believe everyone deserves another chance. That is why I decided to not tell which company this is and take the responsibility for the delay. If you are still interested to know whom I am working with, please contact me directly.

Fulfillment For Europe And World Wide

To optimize package dimensions we played Tetris a little. In the following image you see the most frequent combinations of packages:


For example, you see on the very left a 2-pack and the second one on the left is a 4-pack. The dimensions of the packages for ICEGOLD330 and ICEGOLD330-T are the same, which allowed to significantly reduce combinations.

The European part of the fulfillment was rather smooth and straightforward. We have sent one part via DHL directly from our warehouse in Hamburg. Another part we have sent using Fulfillment By Amazon.

In total, we had 323 shipments from Germany including Europe and worldwide plus 333 from the US including Canada. Ironically, we have completed fulfillment in Germany much quicker than the fulfillment company in the US and spent a little more than expected. By the way, this is the perfect reference for negotiating with the fulfillment company in the US which tells me something is hard to accomplish or so much more expensive.

Known Issues

The Dimple On The Bottom

When the two parts of ICEGOLD330-T are joined together, we intentionally punch a hole in the outer glass to allow hot air to escape and achieve a pressure equilibrium. Double-walled glasses cannot use vacuum for insulation because outside pressure will cause the glass to immediately implode, or it will crack upon slightest hit. There are metal products on the market that use vacuum insulation. There are also vacuum insulated products that use a glass chamber inside and a metal case outside. According to the current state of the art, it is not possible to use vacuum insulation for a transparent glass product. We use regular air for thermal insulation, just like a typical house window uses two glass panes with air in-between.

Thermal Insulation

Although only one backer has complained about thermal insulation, I would like to address this topic as well. The glass that you have backed has probably the lowest ratio between inner volume and outer dimensions. The distance between the walls is as minimal as possible. That is why ICEGOLD330-T looks elegant, while other double-walled glasses tend to look bulky. As explained above, we use air for thermal insulation. One of the factors is the volume between the walls: the more air inside the walls the better the insulation. I decided to take the risk and provide you with the glass that has an elegant design while providing a usable level of thermal insulation.

The Durability Of The Logo

Machine produced glasses use a mold which creates an indented logo. We have tried to use a stamp to create a similar effect, but the result looks like one on regular glasses, which is anything but premium. So we decided to use a logo decal that will be glued to the glass in an oven at a very high temperature. However, I am very disappointed with the durability of this technology: the logo will dissolve after a number of washing cycles in a dishwasher using regular multi-tabs. Few backers have asked if they could have blank glasses without a branding. For sure, at least they will be satisfied. We will improve this technology or switch to engraving.

Service

I am proud to announce that only three backers have reported that a glass has been broken upon delivery. All other backers have received their glasses intact, which proves that the chosen packaging serves its purpose well.

A certain number of backers reported imperfections regarding the surface quality of the glass. Most of the backers have chosen to report these issues directly in the public comments. These issues are definitely not intended and have been overlooked during quality inspections.

After we have completed the fulfillment I will invite you to take a survey where you may upload pictures of the imperfections and apply for a replacement. So, if you were so nice to me and have not complained about this publicly, you will get the chance to give your honest feedback privately. This will help me to optimize the manufacturing process and develop a better quality inspection guidelines for future production runs.

Best regards
Pawel

 

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This is our new premium handmade tea glass with stainless steel strainer and lid with 500 ml usable volume. And since the strainer fills up the most of the volume you may use it for less tea. Big strainer offers enough space for tea leaves to unfold and fine holes hold even the smallest tea leaves back. Click Here

PURE is a different product line of GAIWAN. The strainer is not compatible with ICEGOLD. Regarding the shipping cost, this offer is optimal for backers from Europe and worldwide. We will be offering PURE550S for backers from the US and Canada with lower shipping costs soon.

 

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Production, Quality Inspection, Shipping Plan
7 months ago – Sat, Apr 28, 2018 at 12:54:09 AM

Dear Backers,

Thank you very much for your comments on the last update. Actually, I was pleasantly surprised by your comments. Today I have to share good news and not so good news. Let’s start with the good news.

Production and Quality Inspection

At the beginning of April, the production has been finished. Here are some pictures from the quality inspection that we did to ensure the best quality possible.

As you see in the photos, we use functional package which has performed the best in the recent years. Styrofoam with huge padding protects ICEGOLD from impact and pressure. In addition to that, ICEGOLD is made of borosilicate glass which is not just temperature shock resistant but also much more robust than other glass products against physical stress. Every glass is wrapped in paper to avoid those sticky styrofoam particles and to facilitate the unboxing.

Shipping Plan and Delays

As planned originally, we have split the goods at the factory in two parts for the US and the EU. One part is being shipped to Portland, Oregon in the USA and the other part goes to our warehouse in Hamburg Germany. All rewards will be shipped domestically or Delivered Duty Paid (DDP). That means that all backers will receive their rewards without paying any additional duties or taxes.

However, there were some unexpected challenges along the way that caused a delay for both parts. Backers from the US and Canada will receive their rewards at the beginning of June. Backers from Germany, Europe and other countries will receive their rewards at the end of June.

The fulfillment company from Florida surprised me with the message "Unfortunately, upon discussion with our freight coordinator and our own research, our warehouse is unable to house product under the guidelines of the FDA". I have found another fulfillment company which is FDA approved. This company is in Portland Oregon, which is the opposite side of the continent. We had to cancel the original sea freight and book different one to another destination. The ship will finally depart on 30th April and arrive on 29th May in the USA.

The originally planned rail freight to Germany should have taken 22 days. Because of extensive repair and modernization work in Małaszewicze, there will be a delay that might cause rail freight to take even longer than sea freight while being much more expensive. All companies use the same track through Poland and experience same delays. I was already close to publishing an update, but there was another surprise. The 20 feet container is too small for our freight. The logistics company admitted their mistake and gave me a discount for the 40 feet container, which will finally depart on 7th May. The goods will finally arrive in our warehouse on 22nd June. We will immediately start the fulfillment such that you may expect to receive your rewards at the end of June.

To save you at least one month of waiting time we have also considered shipping worldwide directly from Asia. A fulfillment company in Hong Kong quoted $24868 including $22030 shipping cost Delivered Duty Unpaid (DDU). The remaining cost is for packing labor and shipping boxes. The total cost including duty and taxes and delivery from China Mainland to Hong Kong would be even higher. To put it in perspective, you have pledged $7600 shipping fee in total on Kickstarter. Domestic fulfillment in the US and Germany including sea freight excluding taxes and duties will cost roughly $12000 in total.

Finally, everything is in place and moving forward now. I apologize for the delay and hope that you understand. In June you will get a glass product of exceptional quality which is worth waiting a month or two longer.

Best regards
Pawel

Production, Logistics And Numbers
8 months ago – Sun, Apr 08, 2018 at 09:32:17 PM

Dear Backers,

Thank you for your patience. The production has been completed and we are virtually finished with packaging. The glasses will come in a package that will ensure safe delivery. Based on our experience with other glass products we are confident that this package will give the best possible protection.

I am pleased to realize that ICEGOLD has been supported by backers from 39 countries all over the world:

The organization of the logistics is in process. I want to choose the very best option for you. There are several strategies we compare using actual orders from the campaign. Originally, I planned to deliver the goods to Germany and to the US and distribute from there. But this might take more time and become even more expensive. The other option would be to send directly from Asia worldwide. This could be a much faster option for the most rewards and even still within budget.

The pre-orders have been closed down. There are 34 backers who did not respond to the survey on BackerKit. All backers who have pledged on Kickstarter will receive their rewards independently of their participation in the survey.

After analyzing all the pledges and payments the numbers add up perfectly. And since some of my friends and backers asked me about the actual payout from Kickstarter and BackerKit I decided to share this data with you.

There are 24 backers who were automatically dropped by Kickstarter because of an unsuccessful payment. This is about 4% of the collected amount on Kickstarter. Insufficient funds were the reason in virtually all of these cases. One backer decided to dispute his payment on BackerKit. Unfortunately, he did not react to emails and did not ask for the refund in advance. His decision to dispute the payment of 34 € costs horrendous 18 € transaction fee.

The campaign ended on the 7th January. The payout of 29.859 € from Kickstarter arrived on 23rd January 2018. The last payout from BackerKit will arrive next week. From the officially collected amount of totally 37.527 € on Kickstarter and BackerKit the total payout is 34.539 €, which is about 8% less.

I can't wait for you to get your rewards and experience ICEGOLD. Thank you all again for the support.

Best regards
Pawel